Can Chatbots Replace Doctors? New Study Shows ChatGPT Outperformed Doctors in Providing Empathetic Advice to Patients
In a world where virtual care and AI are becoming increasingly prevalent, the question arises: can chatbots replace human doctors? While the answer to that is still no, research shows that AI chatbots have a lot to offer in terms of empathetic and quality advice. A recent study compared nearly 200 “doctor-patient” exchanges with a licensed health-care panel and found that OpenAI’s ChatGPT outperformed real doctors in terms of providing empathetic responses by a wide margin of 79%. The chatbot’s responses were also four times more likely to be ranked as good or very good quality, and ten times more likely to be empathetic or very empathetic.
The research findings suggest that AI chatbots can help address one of the biggest problems contributing to physician burnout – the unending, overflowing inboxes. With the pandemic-driven surge in virtual care, doctors are responding with limiting responses, billing for responses, or delegating responses to less trained support staff, which means that patients’ questions go unanswered or receive bad responses. AI chatbots like ChatGPT can help improve the workflow for providers and improve the quality of the responses that patients receive.
It’s essential to note that artificial empathy isn’t real empathy, and AI might not replace actual doctors anytime soon. However, the study provides greater insight into how AI can assist doctors in providing personalized and quality healthcare. AI can draft a response to a patient’s question, which the real doctor can review and enhance by removing irrelevant information and correcting wrong information. Patients need answers, and getting them answers will always be more critical than how they feel.
In conclusion, while AI chatbots like ChatGPT cannot replace human doctors, they can complement and enhance their services by providing empathetic and quality advice. By focusing on the heart of medicine, doctors can better address the messages that matter while AI chatbots focus on the rest. The question now is: how do we integrate and evaluate the use of AI chatbots to provide care? Only time will tell.
Editor Notes:
As AI technology continues to evolve, it’s exciting to see how it can benefit healthcare providers and patients alike. AI chatbots like ChatGPT have tremendous potential to assist clinicians in providing timely and accurate care to their patients. By improving workflow and response quality, AI chatbots can help create a more efficient and effective healthcare system that better meets the needs of everyone involved. To stay up to date on the latest AI advancements in healthcare, be sure to check out GPT News Room.
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