The Gist: OpenAI Explores Creating an AI Marketplace for Customer Experience and Marketing Professionals
OpenAI is considering the concept of an AI app store that would provide customer experience and marketing professionals with access to a marketplace of artificial intelligence apps. These apps would be developed by external companies and built on top of OpenAI’s own AI technology. The store would offer a variety of tailored chatbots catering to specific industry needs, in addition to the plug-ins already available to enterprise users.
An example of OpenAI’s potential marketplace would be the ability for companies to buy and sell chatbots designed specifically for their industry. This would provide a veritable bazaar of options for companies looking to enhance their customer experience through AI-powered chatbots. If realized, this marketplace could pose a significant challenge to established platforms like HubSpot, Salesforce, and Microsoft.
Two companies that are already interested in making their ChatGPT-powered AI models available on OpenAI’s marketplace are Aquant and Khan Academy. These organizations see the potential value in reaching a wider audience by joining OpenAI’s marketplace.
AI’s Open Secret: Altman’s World Tour Reveals OpenAI’s Roadmap Amidst GPU Crunch
In recent months, OpenAI CEO Sam Altman has been traveling across the globe, engaging in a series of high-profile meetings with governmental leaders from Spain, Poland, France, and the UK. Altman’s goal is to shape the final structure of the EU’s AI regulations. However, during his trip to London in May, Altman also convened a private gathering with developers and startup pioneers.
One of the attendees, Raza Habib, co-founder and CEO of Humanloop, decided to publicly share his account of the event in a blog post. According to Habib, Altman discussed the possibility of hosting a marketplace for community-contributed AI models in the future. Altman was transparent about the biggest customer complaint being the reliability and speed of OpenAI’s API.
Altman revealed that a shortage of Graphics Processing Units (GPUs) is a significant challenge for OpenAI, impacting the reliability and speed of its API. This shortage also affects the rollout of a longer 32K context to more users and the performance of the fine-tuning API. To address this, Altman suggested that users who want a private copy of the model with dedicated capacity would be required to pay $100,000.
Is Altman Promising More Bang for Your GPT-4 Buck in 2023?
Despite the challenges, Altman shared some significant developments on OpenAI’s roadmap for the near future. In 2023, the company’s top priority is to make GPT-4 more affordable and faster, with the broader goal of reducing the cost of intelligence. OpenAI also aims to enable longer context windows, potentially up to 1 million tokens, and expand the fine-tuning API based on developers’ needs.
Another plan is to introduce a stateful API that will remember conversation history, eliminating the need to repeatedly pass through and pay for the same information. In 2024, OpenAI plans to introduce multimodality, an enhancement that has been demoed but requires more GPUs to be fully implemented.
Furthermore, Altman mentioned that the release of plugins for ChatGPT via the API may not happen soon as there currently lacks a clear Product-Market Fit (PMF) outside of the browsing plugin. Altman suggested that many people thought they wanted their apps to be inside ChatGPT, but what they really wanted was ChatGPT in their apps.
Editor Notes
OpenAI’s exploration of creating an AI app store and marketplace for customer experience and marketing professionals has the potential to revolutionize the industry. By providing tailored chatbots for specific industries, OpenAI aims to enhance customer engagement and improve marketing strategies.
The challenges faced by OpenAI, such as the shortage of GPUs and the reliability of their API, highlight the complexities inherent in developing advanced AI technologies. However, Altman’s commitment to addressing these challenges and his vision for the future of AI showcase OpenAI’s dedication to innovation and improvement.
As the AI industry continues to evolve, OpenAI’s potential marketplace could emerge as a major player, competing with established platforms like HubSpot and Salesforce. Companies in various industries would benefit from the accessibility and customization options offered by OpenAI’s marketplace.
Overall, OpenAI’s exploration of an AI app store demonstrates their commitment to pushing the boundaries of AI technology and democratizing its accessibility.
Editor Notes
Opinions expressed here are solely those of the editor and have not been influenced, reviewed, or endorsed by GPT News Room.
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