Legal IT Insider Interviews CTS’ CEO and Tiger Eye’s MD on Their Strategic Transformation to Become a Global DX Partner
CTS, a provider of cloud and managed services in the UK legal sector, recently acquired Tiger Eye, a leading partner of iManage. With this acquisition, CTS is undergoing a strategic shift to leverage both platform and applications capability and position itself as a DX (Digital Transformation) partner on a global scale. Legal IT Insider spoke with Nigel Wright, CEO and founder of CTS, and Dave Wilson, MD and founder of Tiger Eye, to discuss how their strategy is changing and the benefits it brings to their clients.
Changing with the Times
For over a decade, CTS has been delivering cloud services to law firms, enabling them to grow and specialize in their respective sectors. However, the market demands have evolved, pushing firms to transition their digital strategies. As a result, clients now seek trusted partners who can provide a wide range of products and services to simplify their complex IT environments.
CTS recognized this need and decided to redesign its business model, shifting from being a specialist MSP (Managed Service Provider) to becoming a DX partner for law firms worldwide. The company plans to achieve this growth through both organic expansion and strategic acquisitions.
Enter Tiger Eye
Tiger Eye was CTS’ first foray into non-MSP territory, and the decision was driven by several factors. Firstly, the two companies shared a similar vision and values, which laid a strong foundation for collaboration. Secondly, Tiger Eye had established itself as a leading iManage partner in the UK, making it an ideal fit for CTS’ product expansion strategy.
The joint go-to-market strategy focuses on delivering a comprehensive iManage integration support and consultancy service. By combining their expertise, CTS and Tiger Eye aim to address the pain points experienced by clients whose application and platform vendors don’t understand each other’s offerings. This integrated approach is unique in the market and provides law firms with a seamless experience, optimizing their performance and ultimately driving fee earner productivity.
Benefits for Clients
The DX journey varies for different law firms, but its essence lies in simplifying and digitizing the IT landscape. One significant aspect of this journey is rationalizing the number of applications used. With CTS’ new approach, they will offer a front-end DX consultancy to assist firms in planning their three-year DX journey. This includes helping firms navigate the challenges of legacy applications and finding suitable replacements to align with their digital transformation goals.
One of the primary benefits for clients is the opportunity to work with a trusted partner who understands their needs and can guide them through the entire process. CTS’ core platform offering, complemented by Tiger Eye’s expertise in application services, ensures a holistic approach to DX. By consolidating their services and providing integrated applications and application services, CTS and Tiger Eye are filling a gap in the market and setting a new industry standard.
Editor Notes
It’s exciting to see CTS and Tiger Eye’s strategic transformation as they position themselves as a global DX partner for law firms. By combining their platform and applications capabilities, they are well-equipped to address the evolving needs of the legal IT market. This move not only strengthens their position as industry leaders but also sets a precedent for other IT providers to follow suit. To stay updated on the latest industry news and trends, be sure to visit GPT News Room.
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