The integration of ChatGPT into government services under consideration by Mosti

The Potential Integration of ChatGPT in Government Services

In a recent fireside chat at the AI Unplugged conference organized by the Associated Chinese Chambers of Commerce and Industry of Malaysia (ACCCIM), Minister Chang Lih Kang of the Ministry of Science, Technology & Innovation (Mosti) expressed his interest in integrating ChatGPT, an artificial intelligence-powered chatbot developed by OpenAI, into government services to handle inquiries from the public.

Impressed by ChatGPT’s ability to generate human-like text, Minister Chang sees great potential in leveraging this technology to address government-related queries. By harnessing the learning abilities of ChatGPT through adequate training, the ministry believes it can streamline and enhance the process of handling public inquiries.

AI and Agriculture: Strengthening Food Security

Minister Chang also recognizes the broader potential for AI adoption in industries such as agriculture, particularly in ensuring food security. With the goal of increasing productivity and better controlling yield, AI technology can significantly contribute to the agricultural sector.

Emphasizing the importance of encouraging AI technology adoption, Minister Chang aims to secure funding for the Malaysia Science Endowment initiative. This initiative will primarily focus on supporting research and development efforts for emerging technologies like AI.

The minister stated, “We are looking at raising funds of RM2bil. With those funds, there will be more resources available for research and development.” He further highlights the necessity of increasing funding for research and development in Malaysia, as the country has previously allocated only 1% of its GDP to R&D.

Prime Minister Datuk Seri Anwar Ibrahim has also demonstrated the government’s commitment to advancing technology in Malaysia. In his Ekonomi Madani economic framework speech on July 27, he announced an additional RM100mil allocation to support research, development, commercialization, and innovation. This initiative aims to achieve a gross domestic expenditure on R&D (GERD) of 3.5% of GDP by 2030 and propel Malaysia to a top 20 position in the Global Innovation Index (GII) by 2025.

Unlocking the Potential of ChatGPT in Government Services

Integration of ChatGPT into government services holds enormous promise for optimizing public inquiries. By leveraging the advanced capabilities of this AI-powered chatbot, governments can offer more efficient and effective services to their citizens. Here are some key benefits:

• Enhanced Efficiency: ChatGPT can handle a large volume of inquiries simultaneously, minimizing response times and improving overall efficiency.
• 24/7 Availability: With ChatGPT, government services can be accessible round-the-clock, providing timely assistance when citizens need it the most.
• Accurate and Consistent Information: By leveraging a large language model like ChatGPT, governments can ensure that accurate and consistent information is provided to the public.
• Cost Reduction: Integrating ChatGPT can potentially reduce the resources required to handle public inquiries, leading to cost savings for the government.

As the Ministry of Science, Technology & Innovation of Malaysia explores the possibilities, it is crucial to allocate sufficient resources for training ChatGPT to meet the specific needs of handling government-related queries. Through this integration, Malaysia can set an example for other countries looking to leverage AI technology in public services.

Editor’s Notes

Integrating AI-powered chatbots like ChatGPT into government services represents a significant step towards enhancing citizen services. By leveraging advanced language models, governments can streamline processes, improve efficiency, and provide accurate information to the public. The technology holds immense potential for optimizing various sectors, including agriculture and research and development. As Malaysia aims to raise funds for the Malaysia Science Endowment initiative and increase its investment in AI and other emerging technologies, the country is positioning itself to become a leading innovator and a key player in the global AI landscape.

This article is provided by GPT News Room, your source for the latest updates on AI, technology, and innovation.

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