AI May be Better than Real Doctors at Answering Some Patient Questions
If you have ever had a question for your doctor and been frustrated by a delayed or unsatisfactory response, you aren’t alone. Doctors are facing an unprecedented number of electronic patient messages in the current pandemic climate, leading to overflowing inboxes and patients left with unanswered questions. However, AI may offer a solution to some of these problems. In a recent study comparing physician responses to ChatGPT’s AI-generated responses for nearly 200 “doctor-patient” exchanges, the automated chatbot earned higher ratings in both quality and empathy. While it remains to be seen how much of a role AI should play in medical care, the study suggests that use of AI could help with the influx of patient messages and allow doctors to focus on aspects of patient care beyond correspondence. Whether integrating AI would result in a complete substitution of human medical care remains to be seen.
AI Could Help Alleviate Overflowing Inboxes
Doctors are facing a significant challenge in the current pandemic climate, which has led to an unprecedented number of virtual visits and other electronic communication from patients. One major issue with this is the volume of patient messages inundating doctors, resulting in delayed or unsatisfactory responses. However, AI could be a solution to this problem. In a recent study, researchers compared physician responses to automated responses generated by a chatbot called ChatGPT. The AI-generated responses received higher ratings from a panel of healthcare professionals in not only quality but empathy as well. By using AI to assist with patient messages, doctors could be freed up to focus on other aspects of patient care beyond correspondence.
The Benefits of AI-Powered Response Are Clear
While AI cannot completely replace human medical care, the benefits of AI-powered responses are too great to ignore. As the study mentioned, the use of AI could help alleviate the overflowing inboxes of doctors dealing with an unprecedented volume of electronic patient messages. Additionally, the responses generated by ChatGPT were rated higher than those of human physicians in both quality and empathy, suggesting that the technology has a role to play in supplementing current practices. However, bioethicists remain cautious about the role AI should play in medical care, and it remains to be seen how much integration of AI we can expect to see in daily medical practice.
Editor Notes:
As AI technology continues to evolve and improve, it makes sense that healthcare professionals would look to it as a means of enhancing patient care. While the idea of relying on a machine for medical advice may still seem far-fetched to some, the results of the ChatGPT study suggest that AI could at least play a complementary role in addressing some of the challenges faced by doctors today. As with any new technology, it will be important to carefully consider the potential benefits and drawbacks of integrating AI into daily medical practice. However, if AI can help alleviate some of the pressure on doctors and improve the quality of care provided to patients, then it seems like a trend worth watching closely. For more information and the latest news on AI’s impact on various industries, be sure to check out GPT News Room.
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