Kyndi, the leading NLP company, has been awarded the 2023 North American Competitive Strategy Leadership Award in Natural Language Processing by Frost & Sullivan for its human-centered AI solutions. Kyndi’s answer engine, which uses natural language processing, generative AI, and large language models, delivers relevant answers from enterprise content repositories or knowledge bases, making it easy for businesses to provide valid information to customers in a short time. By using Kyndi’s answer engine, organizations can deliver an enhanced self-service experience for customers, resulting in higher customer satisfaction. The Frost & Sullivan’s Competitive Strategy Leadership Award recognizes the company’s stand-out approach to achieving top-line growth and delivering superior customer experience, strategy effectiveness, execution, competitive differentiation, executive team alignment, and stakeholder integration.
Kyndi Clarity enables customers and employees to locate precise, complete, and trustworthy information on their own without having to rely on their colleagues or wait on the helpline for help. By providing end-users with the right information immediately, companies can improve their first contact resolution (FCR) rate, reduce their average handling time (AHT), and boost customer and employee experiences. With a focus on self-learning solutions that use AI and machine learning to monitor and analyze unstructured data to gain business insights, Kyndi’s natural language platform and its associated solutions offer unmatched accuracy and speed in finding answers in unstructured data.
According to a Frost & Sullivan survey, 87% of enterprises believe that AI and ML are key pillars of achieving business goals centered around growing revenue, increasing operational efficiency, and boosting customer and employee experience. Customers and employees, in particular, are eager to find valid information across all digital channels faster than before. Kyndi leverages and expands on underlying technologies to consistently deliver accurate and complete answers from trusted enterprise content. The company’s innovative efforts result in providing demonstrable customer impact as a result of price/performance value, customer purchase, ownership and service experience, and positive brand loyalty among users.
Kyndi has won several awards, including the 2023 CUSTOMER magazine Product of the Year Award, Top Trend-Setting Product of 2022, KMWorld AI 50, and 2022 Customer Experience Innovation Award. The company was also named the 2022 North America Entrepreneurial Company of the Year for Excellence in Natural Language Processing by Frost & Sullivan and was a recipient of the Technology Pioneer Award 2021 by the World Economic Forum for its excellence in Neuro-Symbolic Artificial Intelligence (AI) and how its Natural Language Technology platform is transforming enterprise productivity.
Editor Notes:
Kyndi’s technology is driving digital transformation for enterprises seeking to enhance their customer experience, increase productivity, and deliver high-value human-driven AI solutions. With its focus on natural language processing, generative AI, and large language models, Kyndi’s answer engine provides the necessary tools for enterprises to deliver timely and accurate information across all digital channels. As such, we believe that Kyndi has a bright future in the AI industry. To find out more about AI news, visit GPT News Room.
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